Contributed by Holly Jacobs
You may experience some temporary, short interruptions of the internet over the next few weeks as the service is being upgraded to Frontier’s commercial DSL. The new service is expected to be more reliable and increase the speed from 1 Mbps to 20 Mbps. We will let you know once the installation is complete. In the meantime, if you find you are unable to connect, give it some time and try again later. Thank you for your patience with this process.
IMPORTANT! Please do not break into the cabinet in the library/computer room where the computer equipment is to try and resolve internet connection issues at any time. Both the cabinet and lock have been damaged by forced entry on several occasions. Your dues pay for repairing that damage and replacing broken locks. The cabinet is locked to prevent people from tampering with the equipment. When cables get moved or disconnected by people who don’t know what they’re doing, it can turn into a real mess that can result in extended time to resolve a problem. Please refer to the recently mounted instructions in the library/computer room explaining how to reset the modem using the power strip on the counter. There should be no need to access the locked cabinet.
Also, remember that there are times when the internet is not working because of a problem with Frontier that we must depend entirely on them to resolve. A good rule of thumb is to notify HOAMCO if the internet is out for more than a day so that it can be investigated.